R. Hunsinger from Alabama
On November 26, 2012 while packing up our 2008 Winnebago Aspect, hoping for an early start home, I heard a clicking noise between the thermostat and furnace. I called you to see if your service department could check it out before we left Southaven, MS for home in Alabama. I chose Southaven RV Center because of your location and having bought our RV from you last May 2011. I remember when we picked up our used RV that you informed us your service department had put on six new tires on our RV with only 2,000 miles on it without being charged for them. They saw them as unsafe to drive on due to cracking from sun light exposure. This created a lasting trust between the service department and me, because of their good judgment.
My trust and respect for the service department’s high ethical standards was once again reinforced after observing W. Smith's work ethics. After only working on the electrical connection between the thermostat and furnace for half hour, he contacted Winnebago's tech. department to seek their current guidance and advice. His comment to me was that he did not want to waste any more of my time getting at the source of the heating problem. Remembering that your hourly shop rates are $???, I really thought that showed concern for his customer.
After five long waiting hours, W. Smith along with the Winnebago’s technician discovered a damaged wire going to the furnace from the thermostat. Our problem was resolved! I believe because of W. Smith’s strong personal commitment and his spirit of determination.
I would ask that this letter of appreciation being formally posted ... because of going beyond what is expected and his strong personal commitment.
Erma & Jerry from Mississippi
We have recently traded for our 2006 Dynasty which we are really enjoying thanks to all of you at Southaven RV.
Our pleasant experience started with a phone call for contact with a salesman. We were connected to Sean Medley. When we arrived he greeted us promptly and showed us around. He continued to take good care of us until we closed the transaction and then he helped to address all of our problems. We have had 2 other Monaco RVs and no other salesman that we dealt with was nearly as well informed and knowledgeable of his product. We are thankful for his help. Michael Mask not only helped us to trade RVs but came to the RV park at 5:00 PM on Saturday to attempt to the the TV to function. We had to finally tell him to go home; we would get it fixed Monday. Every time we would park at the entrance sales reps would meet us prior to getting to the door and greet us.
Our next experience was with the service department. Manny and Tommy were great. They gave us a great "walk thru" plus several lessons on the TV and sound system. They are a real plus to your service department.
Thank you for a pleasant experience.
Erma & Jerry T
Mr & Mrs Wilson from Southaven RV
To everyone at Southaven RV
We purchased a 2014 Fleetwood Bounder 35K and could not be happier. This has only been possible from the excellent service we have received at Southaven RV. Whether it is the warm greeting we are given when we enter the building, the great service help desk, the excellent work done by technicians, help from the warranty department, great salesmen, friendly sales managers, or the wonderful owners, we are lucky to have such great people to keep us on the road.
I am a member of one of the largest RV forums on the internet and am constantly dismayed at the constant complaints I hear about RV service a lot of members receive. I happily brag about the service and support I receive and proudly mention Southaven RV as often as possible. Again, thank you for everything and keep up the great work!
Marty V from Tennessee
My vacation would not have went as well as it did had it not been for Nate and Chris! They worked together to get parts and service for my coach. Thanks so much.
Dennis & Kay from Mississippi
Mark, Susan, & David,
Kay & I wanted to thank your company for the professional way were treated. We had a problem with our RV which was taken care of to our satisfaction.
It is a pleasure to do business with a company that cares after the sale is completed. That is almost unheard of these days.
We are looking forward to do business with Southaven RV in the future. We also will recommend your company to anyone we know that is considering an RV.
Dennis & Kay
P.S. Susan is a Great Salesperson!!
Bill & Linda from Cordova, Tn
It is with a great deal of pleasure that we share our experience with Southaven RV & Marine and Amy Hilburn. Amy provided us with exemplary customer service, a wealth of knowledge about our coach, and a amazing ability to identify the problem and bring forth a viable solution. Even against difficult odds, she persevered. She helped us get our former coach ready for trade and has handled our warranty work on the new one. She is a consummate professional.
One thing for sure, Amy has certainly earned our future business with Southaven RV & Marine. It is comforting to have a service advisor that both understands our vehicle, and also understands our personal expectations. When you get a moment, please share our personal gratitude for her business expertise!