R. Hunsinger from Alabama

On November 26, 2012 while packing up our 2008 Winnebago Aspect, hoping for an early start home, I heard a clicking noise between the thermostat and furnace. I called you to see if your service department could check it out before we left Southaven, MS for home in Alabama. I chose Southaven RV Center because of your location and having bought our RV from you last May 2011. I remember when we picked up our used RV that you informed us your service department had put on six new tires on our RV with only 2,000 miles on it without being charged for them. They saw them as unsafe to drive on due to cracking from sun light exposure. This created a lasting trust between the service department and me, because of their good judgment.

My trust and respect for the service department’s high ethical standards was once again reinforced after observing W. Smith's work ethics. After only working on the electrical connection between the thermostat and furnace for half hour, he contacted Winnebago's tech. department to seek their current guidance and advice. His comment to me was that he did not want to waste any more of my time getting at the source of the heating problem. Remembering that your hourly shop rates are $???, I really thought that showed concern for his customer.

After five long waiting hours, W. Smith along with the Winnebago’s technician discovered a damaged wire going to the furnace from the thermostat. Our problem was resolved! I believe because of W. Smith’s strong personal commitment and his spirit of determination.

I would ask that this letter of appreciation being formally posted ... because of going beyond what is expected and his strong personal commitment.

Sincerely,
R. Hunsinger

Marty V from Tennessee

My vacation would not have went as well as it did had it not been for Nate and Chris! They worked together to get parts and service for my coach. Thanks so much.