When you invest in an RV, you’re investing in more than just a vehicle for traveling —you’re investing in freedom, exploration, and quality time with the people who matter most. But any RV owner will tell you: what truly makes the difference is the service you receive after the sale.

At Southaven RV & Marine, we take pride in providing not only one of the largest indoor showrooms in the country, but also one of the most qualified, award-winning service departments in the industry. In fact, we hear "WOW" so often from our customers that we decided to label our process: the "Wow! Customer Experience". This is the level of care we strive for each day.

Award-Winning Reputation You Can Rely On

Our team’s commitment to excellence has earned us recognition throughout the RV community, including:

- Top 50 Dealer in North America by RVBusiness

- Platinum-Level Customer Satisfaction Awards from major manufacturers like Entegra Coach, Newmar, Jayco, Forest River, and Brinkley

- Repeated “Best of the Mid-South” honors for both sales and service excellence

Certified Technicians. Real Experience. Trusted Service.

From diagnostics to major repairs, our technicians have a combined 120+ years of hands-on RV service experience, backed by national certifications and factory training.

Meet Our Service Team:

- Wayne Kirk – Certified RV Technician & Inspector, Graduate of National RV Training Academy – 4 years’ experience

- Steven Daugherty – RV Training Institute Certified Technician – 3 years

- Gary Rosselot – RV Training Institute Certified Technician – 20 years

- Robert Catalani – RV Training Institute Certified Technician – 11 years

- Jason Slaughter – RV Training Institute Certified Technician – 9 years

- Pat Freeman – 9 years’ experience

- Michael Mangrum – 2 years

- Thomas Smith – 2 years

- Caleb Mask – 1 year

- Michael Price – 10 years

Our body shop experts also bring unmatched craftsmanship:

- Arthur “AJ” Cates – 42 years of auto/RV body experience

- Joey Spencer – Graduate of Northwest Community College Auto Body Program – 10 years

Ongoing Training: A Culture of Constant Improvement

Our technicians don’t just train once—they keep learning.

- RV Training Institute: All technicians are enrolled in this nationally recognized program, paid for by the dealership

- LCI Online: We participate in manufacturer-specific training for every Lippert component used in RVs

- Aquahot Training: We fly select technicians to Colorado for hands-on expertise in RV heating systems

- Factory Training: Each year, our team attends on-site training at manufacturer facilities to stay current with their specific maintenance and repair requirements

- Mentorship Program: Every new hire is immediately enrolled in training and assigned a certified mentor for guidance

What Our Customers Say about Southaven RV and Marine Customer Service

We’re proud to maintain a steady stream of 4- and 5-star reviews, especially from full-timers and weekend travelers who rely on fast, fair, and knowledgeable service. Our customers often highlight:

- Transparent communication

- Fair timelines

- Problem-solving attitude

- Clean, organized service area

"They got us back on the road fast—and kept us informed the entire time. Best RV service we've ever had.” — Verified Customer Review

Our Promise to Every Customer

- Certified technicians on every job

- Transparent pricing and scheduling

- Ongoing training to stay ahead of RV technology

- Respect for your time, your family, and your investment

Ready for RV / Boat Service?

Whether you're due for maintenance, experiencing an issue on the road, or just want a check-up before your next adventure, our team is here to help.

Schedule Service Today

Visit us in Southaven, MS - Just outside Memphis Tn

Call our Service Center: (662)393-9948

What Exceptional RV Service Really Looks Like — Inside Southaven RV & Marine’s Customer Care Commitment

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